Hannah Man, Communications Manager at Go-Ahead London, has been named winner of the Customer/Passenger Award – Above and Beyond at the Everywoman awards in Transport and Logistics in London.
The award is presented “to a woman whose commitment to the highest standards of customer or passenger service led to outstanding business results”.
Ms Man started out in the industry in 2003 as a graduate trainee.
As well as her main communications role, she is an ambassador for Go-Ahead Women, an initiative launched by the company this year in a bid to recruit 1,500 new women bus drivers by the end of 2025. It will also see ÂŁ8 million invested into creating inclusive working environment’s across Go-Ahead’s bus operations.
Ms Man says: “I’m excited and proud to have won the Customer award at the annual everywoman awards for Transport and Logistics. Customers are at the very heart of our business and, in everything I do, I want to improve their experience and help to achieve better results for our business. I’d like to thank my colleagues for this nomination and their support.”
Tom Joyner, Managing Director at Go-Ahead London, adds: “Hannah’s knowledge and experience of the industry is exceptional. She has been a champion of customer service since joining the industry in 2003 and continues to excel in her current role as Communications Manager at London’s largest bus operator. I want to congratulate Hannah on this wonderful achievement.”
Among the four runners-up for the award was Rukia Ali, FlixBus Stations Manager at Victoria Coach Station.
In the Customer/Passenger Award – Leader category, Lorna Murphy, Operations and HR Director at Transport UK London Bus, was a runner-up.
